Free ITILFND-2011 Exam Braindumps (page: 1)

Page 1 of 130

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  1. Continual service improvement
  2. Change management
  3. Service level management
  4. Availability management

Answer(s): C



Which one of the following would NOT be defined as part of every process?

  1. Roles
  2. Inputs and outputs
  3. Functions
  4. Metrics

Answer(s): C



Which one of the following functions would be responsible for the management of a data centre?

  1. Technical management
  2. Service desk
  3. Application management
  4. Facilities management

Answer(s): D



The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?

  1. Data
  2. Information
  3. Knowledge
  4. Governance

Answer(s): C



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Post your Comments and Discuss ITIL® ITILFND-2011 exam with other Community members:

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