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ITIL ITILFND-2011 Exam Questions
ITIL 2011 Foundation (Page 29 )

Updated On: 17-Feb-2026
Page 21 of 105
PDF with 519 Questions

Which process is responsible for providing the rights to use an IT service?

  1. Incident management
  2. Access management
  3. Change management
  4. Request fulfillment

Answer(s): B



Which one of the following activities does application management perform?

  1. Defining where the vendor of an application should be located
  2. Ensuring that the required functionality is available to achieve the required business outcome
  3. Deciding who the vendor of the storage devices will be
  4. Agreeing the service levels for the service supported by the application

Answer(s): B



Which of the following is an enabler of best practice?

  1. Standards
  2. Technology
  3. Academic research
  4. Internal experience

Answer(s): B



Which process is responsible for ensuring that appropriate testing takes place?

  1. Knowledge management
  2. Release and deployment management
  3. Service asset and configuration management
  4. Service level management

Answer(s): B



Which one of the following can help determine the level of impact of a problem?

  1. Definitive media library (DML)
  2. Configuration management system (CMS)
  3. Statement of requirements (SOR)
  4. Standard operating procedures (SOP)

Answer(s): B






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