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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 136–140 (page: 29)

Updated On: 10-Feb-2026
Page 29 of 105
PDF with 519 Questions

Which of the following BEST describes technical management?

  1. A function responsibilities for facilities management and building control systems
  2. A function that provides hardware repair services for technology involved in the delivery of service to customers
  3. Senior managers responsibilities for all staff within the technical support function
  4. A function that includes providing technical expertise and overall management of the IT infrastructure

Answer(s): D



Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment

  1. 1, 2 and 4 only
  2. 1, 2 and 3 only
  3. 2, 3 and 4 only
  4. 1, 3 and 4 only

Answer(s): C



Which of the following availability management activities is/are considered to be proactive as opposed to reactive?
1. Monitoring system availability
2. Designing availability into a proposed solution

  1. None of the above
  2. Both of the above
  3. 1 only
  4. 2 only

Answer(s): D



Which one of the following is NOT an objective of problem management?

  1. Minimizing the impact of incidents that cannot be prevented
  2. Preventing problems and resulting incidents from happening
  3. Eliminating recurring incidents
  4. Restoring normal service operation as quickly as possible

Answer(s): D



Which of the following is the BEST reason for categorizing incidents?

  1. To establish trends for use in problem management and other IT service management(ITSM) activities
  2. To ensure service levels are met and breaches of agreements are avoided
  3. To enable the incident management database to be partitioned for greater efficiency
  4. To identify whether the user is entitled to log an incident for this particular service

Answer(s): A



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