Free ITILFND-2011 Exam Braindumps (page: 29)

Page 28 of 130

Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

  1. Do
  2. Perform
  3. Implement
  4. Measure

Answer(s): A



Which of the following statements MOST correctly identifies the scope of design coordination activities?

  1. Only changes that introduce new services
  2. It is mandatory that all changes are subject to design coordination activity
  3. Only changes to business critical systems
  4. Any change that the organization believes could benefit

Answer(s): D



Which one of the following does service metrics measure?

  1. Functions
  2. Maturity and cost
  3. The end-to-end service
  4. Infrastructure availability

Answer(s): C



Service design emphasizes the importance of the "Four Ps". These "Four Ps" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  1. Profit
  2. Preparation
  3. Products
  4. Potential

Answer(s): C






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