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Free ITILFND-2011 Exam Braindumps
ITIL 2011 Foundation Questions 146–150 (page: 31)

Updated On: 10-Feb-2026
Page 31 of 105
PDF with 519 Questions

In which of the following areas would ITIL complementary guidance provide assistance?
1. Adapting best practice for specific industry sectors
2. Integrating ITIL with other operating models

  1. Both of the above
  2. Neither of the above
  3. Option 1 only
  4. Option 2 only

Answer(s): A



Which one of the following is the BEST description of the purpose of the service operation stage of the service lifecycle?

  1. To decide how IT will engage with suppliers during the service lifecycle
  2. To proactively prevent all outages to IT services
  3. To design and build processes which will meet business needs
  4. To deliver and manage IT services at agreed levels to business users and customers

Answer(s): D



Which one of the following is the BEST definition of an event?

  1. Any change of state that has significance for the management of a configuration item (CI) or IT service
  2. An unplanned interruption to an IT service or a reduction in the quality of an IT service
  3. The unknown cause of one or more incidents that have an impact on an IT service
  4. Reducing or eliminating the cause of an incident or problem

Answer(s): A



Which one of the following is NOT a characteristic of a process?

  1. It is measureable
  2. It delivers specific results
  3. It responds to specific events
  4. It structure an organization

Answer(s): D



Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer

  1. 1, 3 and 4 only
  2. 2, 3 and 4 only
  3. 1, 2 and 4 only
  4. 1, 2 and 3 only

Answer(s): D


Reference:

http://books.google.com.pk/books?id=xeDemWEIspQC&pg=PA14&lpg=PA14&dq=ITIL+types+of+services+enabling+core+enhancing&source=bl&ots=BD_PYvN87y&sig=dZ6y0vHgkLbXPiHdG0fCvH_D9Eg&hl=en&sa=X&ei=qjQ-Ue3SO4SHParWgYAH&redir_esc=y#v=onepage&q=ITIL%20types%20of%20services%20enabling%20core%20enhancing&f=false



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