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Project Management Professional Questions 316–320 (page: 65)

Updated On: 10-Feb-2026

In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter. The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter. The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed.
Which two actions should the project manager take? (Choose two.)

  1. Ask the customer for their priorities regarding the requirements for the second milestone.
  2. Escalate the issue to upper management to resolve the problem, and suggest a plan.
  3. Convince the customer to leave the second milestone in place and not change it.
  4. Tell the customer that moving the milestone has a very high impact on the cost of the project.
  5. Go back to the development team and discuss which second milestone requirements can be performed in the first quarter.

Answer(s): A,E



A project team is conducting sprint planning. At the end of the sprint, the product increment must be deployed on a customer's site. The product owner received an email from the account manager that the customer may not be ready to install the new version of the product.
What should the project manager do?

  1. Ask the sales team to inform the customer.
  2. Contact the customer's project manager.
  3. Ask the product owner to inform the customer.
  4. Contact the customer's technical lead.

Answer(s): B



A project development team is located in different areas around the world. Last week, a very important release was delayed because one of the developers did not respond on time to an email that was sent to everyone. The developer seems to have missed reading the email.
What should the project manager do to avoid these situations?

  1. Review the stakeholder engagement plan.
  2. Review the resource management plan.
  3. Review the risk management plan.
  4. Review the communications management plan.

Answer(s): D



During a sprint, one of the team members found an issue. According to the team member and the product owner, the issue has a higher level of importance than the other features of the sprint, but is not a roadblock to completing it.
What should the project lead ask the project team do?

  1. Avoid the temptation to make any changes and address the issue in the next sprint.
  2. Submit the issue to the change control board (CCB) to evaluate and formally approve a plan to address it.
  3. Address this issue only as it has a higher priority than the remaining features of the same sprint.
  4. Follow the sprint plan by delivering the features established for the sprint and prioritize the issue in the backlog.

Answer(s): D



An external project manager is managing the construction of new corporate offices for a large company. The project management plan states that it is necessary to contract a highly trained external resource to revise and validate an important project component. The client has rejected hiring the external resource because of the high cost, even though it is within the project budget.
What should the project manager do to resolve this issue?

  1. Try to accomplish the task internally by leveling resources from other projects.
  2. Ask the client for a meeting and explain that the task will not be performed.
  3. Evaluate the consequences and meet with the client to explain the possible scenarios.
  4. Hire the resource in order to achieve the project objectives.

Answer(s): C



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