ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.Which is a correctly defined acceptance criterion for the transferred facilities computer system?
Answer(s): C
The correct answer C is right because acceptance criteria for a transferred facilities computer system must include zero loss of functionality to ensure the system meets business needs and maintains continuity as a critical asset, aligning with quality expectations in the QMS and Product Descriptions. A is incorrect because backups are an operational standard, not a direct acceptance criterion of functionality. B is incorrect as “minimum shutdowns” relates to operational scheduling, not core acceptance of functional adequacy. D is incorrect since keeping backups until no longer needed is a data retention policy, not a defined acceptance criterion for functionality.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.Which is a correctly defined acceptance criterion for the transferred staff?
The correct answer C is supported by the DIT’s mandate to ensure employment law compliance for transferred staff, aligning with quality criteria that legal compliance must be achieved before final contract signing. A) Not in scope of acceptance criteria; “no staff left behind” is a blanket HR objective, not a measurable quality criterion. B) Speed of transfer is time objective, not a quality acceptance criterion and could compromise compliance. D) Competence to maintain SLA relates to service delivery, not the legality of the transfer itself. E.g., acceptance criteria should verify legal compliance before sign-off. A through D are not referenced as legal compliance measures.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.Which is a correctly defined acceptance criterion for the running cost of the outsourced service?
Answer(s): D
The correct answer is D because running cost acceptance criteria should cap cost increases, aligning with the PRINCE2 focus on cost control and baseline management of benefits and costs; an annual increase below inflation is a measurable, objective target tied to business value. A is incorrect as “kept to a minimum” is vague and unmeasurable. B is incorrect since acceptance criteria should relate to the project’s own cost baseline, not an external authority unless explicitly defined in the contract; MoF Hygiene is not a standard stakeholder in this context. C is incorrect because market conditions are external factors, not a specific, controllable criterion for acceptance.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.Although it is not specified in the current corporate branding standards, the MFH corporate logo should be shown on the front page of the service level agreement.
A concise The scenario identifies a defect in the Quality Management Strategy documentation that affects how the service level agreement and branding are handled. The appropriate PRINCE2 response is to raise an issue (request for change) to capture and propose the change formally for evaluation and approval. A) Not a facilities issue and not within tolerance; B) Off-specification is a type of issue but the correct construct for requesting modifications is a request for change; D) Concession implies accepting non-conformance without formal change control.A) not applicableB) incorrect form of issue for change requestsC) correct form of issue for change controlD) incorrect; no concession mechanism here
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.The service level agreement looks like any other MFH document.
The correct answer is D because the scenario describes a Quality Management Strategy with defined controls, roles, records, and assurance arrangements; no non-conformity to MQ quality requirements is identified that would trigger remedial action. A) Invalid because no authority exists to redesign SLAs within a tight tolerance without process triggers. B) Off-specification raise is inappropriate absent a defined deviation from requirements in the Quality Register or approval records. C) Accepting an error as a concession is not supported by the documented quality governance, which requires formal review and records. D) Aligns with existing quality control mechanisms and no action is necessary.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.None of the reviewers have proof-reading skills.
Answer(s): A
A) The Quality Management Strategy assigns Project Assurance responsibility for assurance and the scenario notes none of the reviewers have proof-reading skills; creating an action to identify a proof-reader ensures quality compliance and timely review. B) Involves the reviewers themselves performing proofreading, which is outside their stated skills and may not be feasible within two days. C) Shifts resource procurement to Project Assurance without a stated need, and may delay action. D) Incorrect as a proof-reading need is evident given the note about lack of proof-reading skills and quality checks.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.The service level agreement contains a number of technical terms that are missing from its glossary of terms.
The correct answer is A because missing glossary terms in the service level agreement create an off-specification that could affect clarity and compliance; obtain agreement to add terms within tolerance to prevent scope/quality issues and ensure proper governance.A) Obtain agreement from the Director of Facilities Division to add these into the glossary of terms within the remaining +2 days' tolerance. B) Raise an issue (off-specification) is incorrect because the action is to resolve the gap proactively by updating the glossary, not raising an issue about a deviation. C) Raise an issue (request for change) is incorrect since no change to products or baseline is required yet; the glossary update is a definition clarification. D) No action required is incorrect due to missing terms impacting governance.
ScenarioAdditional InformationProduct DescriptionQuality notes from the Daily LogThe Director of Information Technology Division (DIT) has been asked to ensure that any changes to the outsourced staff employment contracts adhere to employment law. The DIT will review future job descriptions of the transferred staff before the final contract is signed with the selected service provider.The service level agreement between MFH and the selected service provider will specify the type and quality of service required. The selected service provider must follow the industry standards for providing outsourced services.MFH has a quality management system which contains a document control procedure for all its documentation, however this does not include change management.All project documents will be subject to a quality review. Nominated products will require a formal approval record signed-off by the quality review chair.Extract from the draft Quality Management Strategy (may contain errors)Introduction1. This document defines the approach to be taken to achieve the required quality levels during the project.2. The Project Board will have overall responsibility for the Quality Management Strategy.3. Project Assurance will provide assurance on the implementation of the Quality Management Strategy.Quality management procedure - Quality standards4. The selected service provider will operate to industry standards for providing outsourced services.5. MFH document standards will be used.Records6. A Quality Register will be maintained to record the planned quality events and the actual results from the quality activities.7. Configuration Item Records will be maintained for each product to describe its status, version and variant.8. Approval records for products that require them will be stored in the quality database.Roles and responsibilities9. The DIT will check that the employment contracts for outsourced staff adhere to employment law.10. Team Managers will provide details of quality checks that have been carried out.11. Team Managers will ensure that the Quality Register is updated with the names of team members who are involved in the review process.12. The Senior User will review the Product Descriptions of the products to be produced by the selected service provider to ensure that they can be achieved.Which statement applies to the Introduction section?
The correct answer (D) is right because the Introduction states high-level governance; the actual responsibility for Quality Management Strategy implementation lies with Project Assurance and the Project Board, not the Project Manager. Moving entry 3 to Roles and responsibilities aligns accountability with the governance structure and clarifies who provides assurance on implementation. A) Deleting entry 1 is incorrect because the Introduction defines the quality approach, not the project method; the Project Brief already covers overall approach but not the specific governance of quality. B) Deleting entry 2 is wrong since Project Board and Project Assurance hold governance responsibility for quality, not the Project Manager. C) Deleting entry 3 is incorrect because implementation responsibility resides with Project Assurance, not the Project Manager.
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