QUESTION: 13

Northern Trail Outfitters gains sales leads at its annual trade show. Duplicate leads are generated when they are imported and already exist in the system.
What should be done to address the issue with duplicate leads?

Upload the leads to Data.com to remove the duplicates and select the option to have them automatically imported.
Upload the leads and click the "Find Duplicates" button for each of the leads to identify potential duplicate lead records.
Upload the leads using Data Loader and enable the "Find Duplicates" setting to prevent duplicate records.
Upload the leads using the Data Import Wizard and select the appropriate field to match duplicates against existing records.

Answer(s): D

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QUESTION: 14

Universal Containers wants to implement a sales methodology that focuses on identifying customer's challenges and addressing them with its offerings.
Which sales methodology is described above?

Direct selling
Solution selling
Target account selling
Relationship selling

Answer(s): B

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QUESTION: 15

What should a consultant recommend to show a dashboard with forecast by product family with quotas?

Build a joined report with closed opportunities, forecasting items, and quotas.
Create an analytic snapshot to capture the opportunity forecast.
Customize quotas with product report, and add necessary fields.
Build a custom report type with forecasting quotas and forecasting items.

Answer(s): B

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QUESTION: 16

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle.
Which solution should a consultant recommend to meet these business requirements?

Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
Create different record types and sales processes for each line of business, and assign different stages to each page layout.
Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.

Answer(s): C

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QUESTION: 16