QUESTION: 17

Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this.
Which two solutions should resolve this issue? (Choose two.)

Create a report that displays opportunities that have a closed date less than or equal to the created date.
Create a workflow rule that automatically updates the opportunity to the first stage in the sales process.
Use a workflow rule to email sales management when the opportunity is created in the closed/won stage.
Run the opportunity pipeline standard report to view the upcoming opportunities by stage.

Answer(s): A,C

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QUESTION: 18

Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information.
Which two methods should NTO use to correct how forecasts are managed? (Choose two.)

Create forecast Chatter groups where sales representatives can post and share their forecasts.
Configure weekly customized forecast reports and dashboards to be emailed to sales management.
Enable override forecast permission in the Manager's profile.
Create a forecast hierarchy and assign managers to the forecast manager role.

Answer(s): C,D

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QUESTION: 19

Northern Trail Outfitters is migrating from its legacy campaign and email management system to Salesforce and wants to ensure that its email templates are retained.
What should be recommended for a successful migration?

Create an email template change set or use the Lightning Platform.
Manually recreate the email and mail merge templates in Salesforce.
Enable Email to Salesforce before sending email templates to Salesforce.
Enable Email-to-Case and use the Import Wizard.

Answer(s): B

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QUESTION: 20

Universal Containers has automated the process of creating new account records in Salesforce. All account records created through this process are owned by a generic user. There are now two million account records that have been created in this manner. Universal Containers is now seeing performance issues when it makes any changes to account sharing rules.

What can Universal Containers do to address the issue without changing its integration?

Ensure that the generic user has NOT been assigned to a role.
Ensure that the generic user has the Modify All Data permission.
Contact Salesforce support to add an index to the account object
Set the organization-wide defaults for accounts to public read/write.

Answer(s): A

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QUESTION: 20