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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 40)

Page 40 of 90
PDF with 355 Questions

Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? (Choose 2).

  1. Remove formula fields from filter criteria.
  2. Remove unnecessary columns from thereports.
  3. Remove date boundaries from filter criteria.
  4. Remove dashboards based on long-running reports.

Answer(s): A



Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.

What feature should a consultant configure to meet this requirement?

  1. Push Notifications
  2. Case Feed
  3. Omni-channel Supervisor
  4. Next Best Actions

Answer(s): C



A Service Manager has just configured Live Agent at a company site. Now, the Agents cannot see the Live Agent footer component in the console.

Which configuration option should be verified?

  1. verify that users have access to the Live Agent chat buttons.
  2. Verify that users have access to the Live Agent public group.
  3. Verify that users are assigned the Live Agent feature license.
  4. Verify that users are assigned the Live Agent user profile.

Answer(s): D



Which capabilities of the console can the company use to help improve its contact center performance? (Choose 2)

  1. Allows Chatter Messenger to be used between agents
  2. Displays records and their related items as tabs on one screen
  3. Is available for users in the partner portal
  4. Indicates when records and lists are changed by others

Answer(s): A,B



Page 40 of 90



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