CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. ADM-261

Free ADM-261 Exam Braindumps (page: 34)

Page 34 of 90
PDF with 355 Questions

Universal Containers is planning to provide different levels of support to customers in orderto ensure its Agents are working within the confines of the Service Level Agreement.
Which feature should the Consultant consider?

  1. Omni-Channel
  2. Entitlements
  3. Case Escalation
  4. Case Milestones

Answer(s): B



Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end thechat and close the case.

Which two features should a Consultant recommend to address this concern? (Choose 2)

  1. Visual Workflow
  2. Lightning Guided Engagement
  3. Quick Text
  4. Macros

Answer(s): C,D



Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.

What should a consultant recommend as the next step?

  1. Prioritize the requirements based on who submitted them.
  2. Identify the requirements needed for initial GoLive.
  3. Provide a timeline that addresses all the requirements.
  4. Organize the requirements from largest to smallest.

Answer(s): B



Universal Containers wants to maintain Service Level Agreements on its customer cases. Customers are provided different service levels based on their Services agreement. The VP of Customer Service wants to use Service Cloud to track and ensure senior management isalerted when cases have NOT completed certain stages.

Which Service Cloud feature should the Consultant recommend to address this requirement?

  1. Salesforce Console
  2. Entitlements and Milestones
  3. Case Escalation
  4. Case Assignment

Answer(s): B



Page 34 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Sar commented on October 15, 2024
Nice exam dumps
Anonymous
upvote

Jawad commented on October 15, 2024
This is valuable resource for Az-900, i think
Anonymous
upvote

MIGUEL AVELLANEDA commented on October 14, 2024
Real and accurate examples of the CSA exam.
Anonymous
upvote

CompTIA commented on October 14, 2024
These questions are valid but you can't rely on them. We do not use these questions no more. On god.
UNITED STATES
upvote

Faruk commented on October 14, 2024
This is valuable resource for Az-900, i think
Anonymous
upvote

Ramu commented on October 14, 2024
It helps the pattern of exam
Anonymous
upvote

Ramu commented on October 14, 2024
Good content
Anonymous
upvote

Royal commented on October 14, 2024
This exam dump is valid in my country. I passed. I received 97%.
Brazil
upvote

Rodrigo C. commented on October 14, 2024
Great to have full access to the Salesforce Associate Exam! Thank you!!!
ROMANIA
upvote

salma commented on October 14, 2024
i need the pdf pls someone help me !
Anonymous
upvote

Gunnyk commented on October 14, 2024
@Nmap_Lord22- How was the PBQ'S?
UNITED STATES
upvote

Gunnyk commented on October 14, 2024
Anyone pass the exam recently?
UNITED STATES
upvote

Saurabh commented on October 14, 2024
Good content
EUROPEAN UNION
upvote

leta commented on October 14, 2024
good learning
Anonymous
upvote

Likissa commented on October 14, 2024
Good Questions that makes me get prepared for the Actual PMP EXAM
Anonymous
upvote

Supreet commented on October 13, 2024
Hello manpreet, did all question came from dumps in exams
CANADA
upvote

Jay commented on October 13, 2024
Very helpful for certs
Anonymous
upvote

Asadullah commented on October 13, 2024
Good question but repeated of other sites!
UNITED STATES
upvote

Mish commented on October 13, 2024
Are those questions relative?
Anonymous
upvote

vaibgav commented on October 13, 2024
nice paper for practise
Anonymous
upvote

Essam Zahra commented on October 13, 2024
Thank you, it is very useful
EGYPT
upvote

Dennis Rono commented on October 13, 2024
The questions in here are fantastic, it would be nice to have some explanation on the choices of the right answer.
Anonymous
upvote

Dennis Rono commented on October 13, 2024
Awesome practice question
Anonymous
upvote

ileana commented on October 12, 2024
I can not access in this moc, is it available in other url?
Anonymous
upvote

edward commented on October 12, 2024
Passed with flying colors. Amazing material... came word by word.
Anonymous
upvote

Calisto MF Moniz commented on October 12, 2024
No comment for this form for the time being.
Anonymous
upvote

Calisto MF Moniz commented on October 12, 2024
Good mechanism for Security expertise practices!
Anonymous
upvote

Meraj commented on October 12, 2024
The exam is super duper hard. You use these exam dumps to only pass. If you don't have the questions it is not easy to pass.
INDIA
upvote

Lucas commented on October 12, 2024
Its so good.
Anonymous
upvote

Iwada commented on October 12, 2024
The answers and questions are valid. I believe this site trusted and anyone preparing for this exam needs to go the this materials.
Anonymous
upvote

Ramesh commented on October 12, 2024
All are very Good Questios
Anonymous
upvote

Sandy commented on October 12, 2024
I found this exam dumps questions and answers very helpful despite some questions do not have the complete answers. Overall it helped me pass.
Anonymous
upvote

P commented on October 11, 2024
So glad to have found this site
CANADA
upvote

Michal commented on October 11, 2024
I hope it will worth it
POLAND
upvote