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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 38)

Page 38 of 90
PDF with 355 Questions

UC is concerned with system performance in its contact center because the number of records has exceeded 40 million. What platform functionality might be affectedby the number of contact records?

  1. Contact list view edit time
  2. Contact report run time
  3. Contact view page load time
  4. Contact related list load time

Answer(s): B



A contact center manager needs to restrict who can create a FAQ Article Type within Knowledge.

What should a consultant recommend to accomplish this requirement? (Choose 2)

  1. Hide the Article Management tab for users who should have read-only access to articles.
  2. Set the organization-wide default to private and create sharing rules for the FAQ article type
  3. Enable the Manage Articles permission for the publisher profile and assign it to users
  4. Create a publisher profile that includes create access on the FAQ article type.

Answer(s): C,D



Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?

  1. An outbound message to a middleware platform to provide map details
  2. A mashup integration on the Account page to a third-party mapping service
  3. A Web Service call-out that retrievesmap details from the backend system
  4. A custom tab of type URL that displays a map image of customer location

Answer(s): B



Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the quality of their internet service. Agents must be able to use live agent functionality remotely. Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality? (Choose 2)

  1. Ensure each laptop has a modern browser installed.
  2. Coach users on minimizing open console tabs.
  3. Allow the user to log into Live Agent from multiple browsers.
  4. Add additional components to the Lightning console.

Answer(s): A,B



Page 38 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

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