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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 33)

Page 33 of 90
PDF with 355 Questions

Universal containers is migrating from classic knowledge to lightning knowledge usingthe lightning knowledge migration tool and noticed that none of the article file attachments were migrated.

How can a consultant migrate the file attachments?

  1. Use the files related list on each article to add files to your articles.
  2. Post the filesto the chatter feed on each article.
  3. Upload the files as documents, then relate them to the migrated articles.
  4. Use the lightning knowledge migration tool and choose "include files".

Answer(s): A



Universal Containerswants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.

How should a Consultant accomplish this?

  1. Standard Email-to-Case with assignment rules
  2. Lightning Email with web routing prioritization
  3. Omni-Channel with prioritized queues
  4. Standard Web-to-Case with assignment rules

Answer(s): A



Customer support agents want theability to view customer related information along with case information on all cases except product related cases. For product related cases, the agents want to view product information alongside case information.

How should the console be configured tosatisfy this requirement?

  1. Configure both customer information and product related information under console components in the case page layout. Hide the product related information if the cases are NOT product related.
  2. Train users to scroll throughthe case page layout to look for product related information or customer- related information based on case type
  3. Create separate record types and page layouts for product - related and other cases and configure console components to show customer - orproduct related information.
    Assign record type based on case type
  4. Configure two consoles for agents: one for product related cases and for other cases. Allow agents to choose the console based on case type.

Answer(s): C



Universal Containers has recently implemented a Customer Community to allow its customers to create and update their cases online. What should a consultant recommend to ensure Customer Communityusers are able to access only their cases online, including cases created by the support team on their behalf over the phone?

  1. A sharing set to grant the Customer Community user access to records associated to their Contact record.
  2. Anorganization-wide default of Public Read/Write on the Case object.
  3. A sharing rule to ensure record access is granted based on the Customer Community user role hierarchy.
  4. A sharing rule to ensure record access is granted based on criteria of the case.

Answer(s): D



Page 33 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Manish commented on October 19, 2024
Hi it's a good initiative
Anonymous
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Veronica commented on October 19, 2024
Brain dump questions are new to me...I'm not sure how to respond to this since I only answered a handful of questions
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Useful resource
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AC commented on October 19, 2024
For a moment no, comment, still moving well
Anonymous
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johnny commented on October 19, 2024
great insight
Anonymous
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From until what page number is enough to pass the certification?
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Anonymous
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LA commented on October 18, 2024
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Anonymous
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Mazin commented on October 18, 2024
Good questions
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Test commented on October 18, 2024
Test are these teak answeres?
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anonymous commented on October 17, 2024
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Steven commented on October 17, 2024
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Ntombi commented on October 17, 2024
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Anonymous
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Ntombi commented on October 17, 2024
The questions help me to see if I understood what I have learned
Anonymous
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ntombi commented on October 17, 2024
writing exam at the end of the month
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Apvj commented on October 17, 2024
Need to update section 5 questions,it was all new question today in exam , unitl section 4 it was fine even though pattern of question changed
Anonymous
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John commented on October 17, 2024
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test commented on October 17, 2024
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Manoo commented on October 17, 2024
Hello guys, I hope everyone is doing good and preparing for this exam. I just wanted to share my experience about my exam. I wrote this exam yesterday and I passed. The key is to focus on each topic and memorize all these questions. You see most of them in your test. Good luck
INDIA
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Still Preparing Hopefully these are helpful
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Harry commented on October 16, 2024
Thanks for the sample exam!
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