Free ADM-261 Exam Braindumps (page: 35)

Page 35 of 90

Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. Thelegacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.

  1. Migrate closed cases with milestones and entitlements
  2. Migrate open and closed cases with milestones and entitlements
  3. Migrate open and closed cases without milestones and entitlements
  4. Migrate closed cases to a custom read-only object

Answer(s): A



Universal containers are developing a business continuity plan for their contact center. What should the company consider? (Choose 2)

  1. Recovery point objective
  2. Criteria for plan activation
  3. Open access to systems
  4. Site consolidation

Answer(s): B



A team of publishers hascreated and published articles in Salesforce knowledge. The manager of the help desk describe articles are useful to agents. Which reports can the help desk manager use to determine the quality of the articles? (Choose 2)

  1. Report on the articlesfollowed in Chatter
  2. Report on agent ratings on articles
  3. Report on agent feedback on articles
  4. Report on the articles attached to cases

Answer(s): B,D



Support agents need to verify that customers are eligible to receive customer support before they can update the

Which two objects are used to verify that a customer is entitled to receive support? (Choose 2)

  1. Contacts
  2. Products
  3. Service contracts
  4. Case history

Answer(s): A,C



Page 35 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Nicholos J Frates commented on December 20, 2024
I just passed the Salesforce-AI-Associate exam recently! my Result Card: https://docs.google.com/document/d/1CicoY5IGQwyyanVV_cCEUE2jFT86tyl3FZ_hA6Q_BiM
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useful for certfication
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Preeti commented on December 20, 2024
How many questions in exam was from dump who give exam recently?
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Preeti commented on December 20, 2024
Have any of you taken the exam recently and passed just by using this dump?
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good practice questions available here
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I passed using this dumps.
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Quite challenging and interesting
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gege commented on December 19, 2024
The questions looks promising and well formatted. But has anyone passed this exam recently? I have heard the exam is very very hard.
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Tejaswini commented on December 19, 2024
For my understanding
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Tejaswini commented on December 19, 2024
Going throught questions for practice
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David commented on December 18, 2024
Nice questions
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Raju commented on December 18, 2024
gave my exam today and many questions were similar though slightly different...I passed with 90%, thanks Braindumps
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Bhuppi commented on December 18, 2024
my exam is on 22nd of DEC.
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Mark commented on December 18, 2024
Can someone confirm if these questions are still valid??? After 200-301 v 1.1 has been released? Is the free version enough or were there more of them in the part that is paywalled?
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swathi commented on December 18, 2024
In my opinion, they work well for me, but it depends on how you approach them. My method isn't about memorizing the exact questions and answers from the practice tests to use on the real exam. Instead, I focus on understanding why I got certain questions wrong so I can deepen my comprehension of the material.
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challenging
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useful for the exam
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good resources
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These questions are very useful for exam
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Looking for Terraform Associate exam dumps.
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Austin commented on December 17, 2024
OK ok When the VM becomes infected with data encrypting ransomware, you decide to recover the VM's files. Which of the following is TRUE in this scenario?
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