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  2. Home
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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 44)

Page 44 of 90
PDF with 355 Questions

Universal Containers wants to provide its five million customers a solutionwhere customers can submit inquiries, monitor the status of those inquiries, and view their contact information.

Which type of Community license should be used to meet these requirements?

  1. Company Community
  2. Employee Community
  3. Customer Community
  4. Partner Community

Answer(s): C



Universal Containers contact center has experienced an increased number of customer questions due to a growing product portfolio. Which two solutions should a consultant recommend to minimize the need to hire more agents? (Choose 2)

  1. Community
  2. Web -to -Case
  3. Live Agent
  4. Chatter Questions

Answer(s): A,D



Which native Service Cloud solution is used for case satisfaction surveys?

  1. Create a Web-to-case form with a custom case type of survey
  2. Enable the case survey option on the caseobject
  3. Enable the case survey auto-response rule
  4. Check the survey option in the case settings

Answer(s): A



Universal Containers needs to provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account:

· Billing problemsaccount for less than 5% of calls.

· Billing data is stored in an external system containing over 20 million records.

· Agents do not want to maintain separate login sessions for Salesforce and the billing system.

Which two solutions should a consultant recommend? (Choose 2)

  1. Use Lightning Connect to connect and access data in real-time from the billing system.
  2. Import payment data into Salesforce and add to the contact page layout as a related list.
  3. Create a Visualforce page that retrieves payment information via a Web Service call-out.
  4. Create a custom tab of type URL that displays a search page from the billing system.

Answer(s): C,D



Page 44 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

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Anonymous
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can anyone explain to me for question 77?
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Anonymous
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UNITED STATES
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