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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 48)

Page 48 of 90
PDF with 355 Questions

An outsourced contact center islosing part-time agents to a nearby contact center that promotes flexible scheduling. Which method can be used to improve agent retention? (Choose 2):

  1. Mix telephony interactions with email and chat
  2. Extend benefits to part-time agents
  3. Provideadditional training on tools and process
  4. Allow shift trading between agents

Answer(s): B,D



The Service Manager at Universal Containers is concerned that users will NOT be able to manage cases in the Service Console efficiently and reduce clicks.

Which feature should a Consultant implement to address this concern?

  1. ConfigureMacros
  2. Multiple Monitors Components
  3. Collapsible Sidebar Components
  4. Console Keyboard Shortcuts

Answer(s): A



Universal Containers' contact center manager needs to measure the following metrics:

* Agent productivity

* Customer satisfaction

Which report should a consultant recommend? (Choose 2)

  1. Average handle time
  2. First contact resolution
  3. Average speed to answer
  4. Escalation rate

Answer(s): A,B



Using Import Wizard, how many Asset records can you import at a time?

  1. 1000
  2. 5000
  3. 50,000
  4. 100,000
  5. You cannot import Assets via Import Wizard

Answer(s): E



Page 48 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

test commented on October 17, 2024
Good content
UNITED STATES
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Manoo commented on October 17, 2024
Hello guys, I hope everyone is doing good and preparing for this exam. I just wanted to share my experience about my exam. I wrote this exam yesterday and I passed. The key is to focus on each topic and memorize all these questions. You see most of them in your test. Good luck
INDIA
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Ad commented on October 17, 2024
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Anonymous
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Anonymous
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Very good mock exams as per the actual exam standards.
INDIA
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is free content is enough for pas az-900 ?
Anonymous
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chad johnson commented on October 16, 2024
learning from this test
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This is a valuable resource for Az-900, i think
Anonymous
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MP commented on October 16, 2024
Still Preparing Hopefully these are helpful
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dado commented on October 16, 2024
cool thanks
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Harry commented on October 16, 2024
Thanks for the sample exam!
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Anonymous
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Anonymous
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Kiran commented on October 16, 2024
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This is a good resource for az-900, go for it.
INDIA
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Gobenathan commented on October 16, 2024
This is a good exam done but the free version is not complete the PDF version has all the question. that is what I used to pass my exam.
INDIA
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Girish commented on October 16, 2024
Question are nice
Anonymous
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SS commented on October 16, 2024
Nice Interface
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Mohit commented on October 16, 2024
Passed this exam on second try with the help of this exam dumps. Very close to real exam.
India
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XyRome commented on October 15, 2024
Where is the next set?
FRANCE
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ano commented on October 15, 2024
Nice one help me lot
Anonymous
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Draksh commented on October 15, 2024
Good content
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Kumar commented on October 15, 2024
I can confirm this is legit and valid in UK. Passed the exam today. Good work.
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Ank commented on October 15, 2024
good questions
Anonymous
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Ankita commented on October 15, 2024
Nice questions
Anonymous
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Ankita commented on October 15, 2024
Interesting questions
Anonymous
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Laks commented on October 15, 2024
If you need to pass in first try you must use this exam dump. I passed on the first go.
Anonymous
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Lakshmy S commented on October 15, 2024
question 3 the correct answer is EDISCOVERY and not customer lockbox
Anonymous
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Ss commented on October 15, 2024
Did someone pass the exam with the questions from the dump? Are they valid?
UNITED STATES
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Ashutosh commented on October 15, 2024
Its really good to have all informative data. Thanks !
Anonymous
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Ram commented on October 15, 2024
Good material
Anonymous
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karishma commented on October 15, 2024
is this right answer or wrong
UNITED KINGDOM
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Nelis commented on October 15, 2024
going to write my 1102 soon is this still legit?
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