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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 49)

Page 49 of 90
PDF with 355 Questions

How is the hash mark (e.g., #salesforce) usedin chatter?

  1. Ties the Chatter message to a topic
  2. Indicates a clickable URL hyperlink
  3. Indicates the name of a group in which to place the Chatter message
  4. Links the Chatter message to Twitter

Answer(s): A



A Service Managerhas recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? (Choose 3)

  1. Number of Chatter files attached to cases.
  2. Number of published article views.
  3. Number of articles associated to cases.
  4. Number of content packs attached to cases.
  5. Number of successful keyword searches.

Answer(s): A,C,E



Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

  1. Allow agents to create Knowledge articles when closing a case.
  2. Require agents to create Knowledge articles when opening a case.
  3. Add the Submit Feedback button to articles.
  4. Add the Submit Feedback buttonon the Solutions tab.

Answer(s): A



Universal Containers plans to migrate its existing knowledge base into Salesforce Knowledge.

Which three statements must be considered?

Choose three answers

  1. A separate .csv import file is uploaded for each data category
  2. Attachments and .html files must be referenced in acorresponding .zip file
  3. Each article must be associated to an article type
  4. One .csv import file is uploaded for all article types
  5. A separate .csv import file is uploaded for each article type

Answer(s): B,C,E



Page 49 of 90



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