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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 46)

Page 46 of 90
PDF with 355 Questions

Universal Containers would like for article to be different channel for social interactions.

What solution should a consultant recommend?

  1. Set up communication channel layouts in the object manager to use Insert Article into Social post.
  2. Set up insert Article into Social post and enable the customer community portal.
  3. Create a Chatter group and invite the customer to join with an external chatter user.
  4. Create a Visualforce page on the customer community portal.

Answer(s): B



What should a Consultant recommend to ensure Live Agentchat requests contain enough information for Reps to effectively respond?

  1. Configure Lightning Guided Engagement.
  2. Configure a Live Chat Validation Rule.
  3. Customize the Pre-chat form.
  4. Customize the Lightning Console chat page.

Answer(s): C



A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.

Which three measures satisfy this requirement? (Choose 3)

  1. customer satisfaction Survey
  2. Customer Purchase History
  3. Customer Support Requests
  4. Net promoter Score
  5. Service Level Agreement

Answer(s): A,B,D



Universal Containers is using the Lightning Service Console for managing cases and wants to add a softphone to enable click-to-call capability.

Which three configurations are needed for the softphone to work in Salesforce? (Choose 3)

  1. Install an adapter from AppExdiange to work with third-party CTI systems.
  2. Enable Live Agent in their community to chat with an agent.
  3. Assign the correct Salesforce users to the Call Center.
  4. Create asoftphone layout and assign to user profiles.
  5. Assign the Salesforce CTI license to Salesforce users.

Answer(s): A,C,D



Page 46 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Ousman commented on December 15, 2024
i am going to pass in this month
Anonymous
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Roshan Thakur commented on December 15, 2024
Its very useful.
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joe commented on December 15, 2024
dump still valid?
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Priti commented on December 14, 2024
Answers seems to be correct
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megha commented on December 14, 2024
pls give download file for dumps
Anonymous
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Priti commented on December 14, 2024
Good questions
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Priti commented on December 14, 2024
Good article
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R Jeswanth commented on December 14, 2024
Hi This is Jai
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Anonymous commented on December 14, 2024
Good set or practice
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??? commented on December 14, 2024
great collection of test questions. very effective to pass the exam
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summer commented on December 13, 2024
nice questions
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DIvesh commented on December 13, 2024
Good way to practice
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redflame commented on December 12, 2024
great content
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aini commented on December 12, 2024
best best best
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Aung Naing Lin commented on December 12, 2024
good practice lesson
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Mikronet commented on December 12, 2024
good pratice lessons
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blaze commented on December 12, 2024
is the PDF worth it? Are these questions the same on the exam?
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Mike Kutenda Chizinga commented on December 12, 2024
are these questions still valid
Anonymous
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sas commented on December 12, 2024
good but not flexible
Anonymous
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Anonymous commented on December 12, 2024
Very helpful and reference link also has been given.
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Anonymous commented on December 12, 2024
Preparing or certification
Anonymous
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Sai commented on December 12, 2024
Preparing for the exam
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Ankita commented on December 12, 2024
dumps are good and helpful
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yajnas commented on December 12, 2024
lot of the questions are from AZ-400 practice test
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yajnas commented on December 12, 2024
very relevant information
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yajnas commented on December 12, 2024
good material
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AEB commented on December 11, 2024
The breadth of knowledge for this exam is large. It doesn't seem possible to learn everything on it for an associate level exam.
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rvg commented on December 11, 2024
A great source of preparation for this exam
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the coder1 commented on December 11, 2024
It helped alot
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N commented on December 11, 2024
This is so good. I will literally ace the test.
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BU WIN SIO commented on December 11, 2024
GOOD VERY HELP FUL
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Pss wd commented on December 11, 2024
preparing for exam
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Anonymous commented on December 11, 2024
really good
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Anonymous commented on December 10, 2024
Good questions for revision
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