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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 45)

Page 45 of 90
PDF with 355 Questions

Universal containers is looking for ways to provide more proactive support and topromote its brand on the internet with minimal investment. A consultant recommends installing the Social Customer Service Start Pack.

Which two feature should the consultant recommend as part of the deployment?

  1. Select two Twitter or Facebook accounts.
  2. Create and assign permission sets to give agents social account access.
  3. Retrieve Social Studio credentials.
  4. Enable the Moderation feature to automatically create cases from posts.

Answer(s): B,D



The Universal Containerscontact center offers support via email, the Internet, and a Community. The contact center manager wants to demonstrate the success of recent self- service initiatives to executive management. What report should the contact center manager present to executive management? (Choose 2)

  1. Average call handle time by team
  2. Number of cases created using portal
  3. Number of cases closed by a self-service user
  4. Number of IVR inquiries without agent involvement

Answer(s): B,C



Which two solutions can be used to enable agents to manage multiple cases at the sametime when designing a Contact Center? (Choose 2)

  1. Interactive Voice Response
  2. Computer Telephone Integration
  3. Social Customer Service
  4. Live Agent

Answer(s): C,D



Universal Containers wants to reduce the clicks a Customer Support Agent uses when working on a case. This includes the time it takes to create, resolve, and close the case. Which three Salesforce productivity features should be used to accomplish thisrequirement? (Choose 3)

  1. Omni-Channel
  2. Publisher Actions
  3. Macros
  4. Quick Text
  5. Chatter

Answer(s): B,C,D



Page 45 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

DD commented on December 20, 2024
Preparing for exam
Anonymous
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Anonymous1 commented on December 20, 2024
Nice questions
Anonymous
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PrepGoku commented on December 20, 2024
Great list of questions, with full explaination
Anonymous
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Hemlata commented on December 20, 2024
Great content
INDIA
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Nicholos J Frates commented on December 20, 2024
I just passed the Salesforce-AI-Associate exam recently! my Result Card: https://docs.google.com/document/d/1CicoY5IGQwyyanVV_cCEUE2jFT86tyl3FZ_hA6Q_BiM
Anonymous
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It is useful.
INDIA
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Koomi commented on December 20, 2024
Great Content
Anonymous
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Aamamm commented on December 20, 2024
useful for certfication
UNITED STATES
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Preeti commented on December 20, 2024
How many questions in exam was from dump who give exam recently?
INDIA
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Preeti commented on December 20, 2024
Have any of you taken the exam recently and passed just by using this dump?
INDIA
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gill commented on December 20, 2024
nice nice nice
Anonymous
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Hitesh commented on December 20, 2024
good practice questions available here
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KT commented on December 20, 2024
I passed using this dumps.
Anonymous
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Hassan commented on December 19, 2024
Quite challenging and interesting
Anonymous
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so far so good
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JP commented on December 19, 2024
Good so far
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Anonymous
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gege commented on December 19, 2024
The questions looks promising and well formatted. But has anyone passed this exam recently? I have heard the exam is very very hard.
Anonymous
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Tejaswini commented on December 19, 2024
For my understanding
Anonymous
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Tejaswini commented on December 19, 2024
Going throught questions for practice
Anonymous
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David commented on December 18, 2024
Nice questions
Anonymous
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Raju commented on December 18, 2024
gave my exam today and many questions were similar though slightly different...I passed with 90%, thanks Braindumps
INDIA
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Bhuppi commented on December 18, 2024
my exam is on 22nd of DEC.
Anonymous
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Mark commented on December 18, 2024
Can someone confirm if these questions are still valid??? After 200-301 v 1.1 has been released? Is the free version enough or were there more of them in the part that is paywalled?
Anonymous
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anon commented on December 18, 2024
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Manasa commented on December 18, 2024
GOOD PRACTICING
Anonymous
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swathi commented on December 18, 2024
In my opinion, they work well for me, but it depends on how you approach them. My method isn't about memorizing the exact questions and answers from the practice tests to use on the real exam. Instead, I focus on understanding why I got certain questions wrong so I can deepen my comprehension of the material.
Anonymous
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ABI commented on December 18, 2024
IF HELPS FOR EXAM
Anonymous
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swathi commented on December 18, 2024
it is good compared to other sites
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n commented on December 18, 2024
challenging
Anonymous
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vallepu Ankamma commented on December 18, 2024
useful for the exam
Anonymous
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