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Free SD0-302 Exam Braindumps (page: 21)

Page 21 of 59
PDF with 232 Questions

Which of these options is NOT an objective of IT Service Management?

  1. Integration with business process
  2. Increased IT infrastructure and service reliability
  3. Cost reduction and resource expansion
  4. Improved user experience and communication

Answer(s): C



One of your analysts has asked you what ITIL is.
Which of these options is the best explanation you could give him/her?

  1. It is worldwide best practice and offers guidance for designing, planning, delivering and managing IT Services and Support and it aligns with ISO/IEC 20000
  2. It is worldwide methodology for best practice for all IT Services and Support and it aligns with ISO 9000
  3. It is worldwide methodology for guidance in design, planning and delivering IT projects and it aligns with ISO 15000
  4. It is worldwide best practice for the implementation of IT Business strategies and it aligns with IEC/IEC 20000

Answer(s): A



You are inducting a new starter on the Service Desk theyve read some documentation and ask you for a good brief description of Incident Management.
Which of these options best describes one of the required outcomes of Incident Management?

  1. Incident Management is a re-useable process for issue-fixing before Problem Management
  2. Incident Management gets users back to work quickly with minimum impact
  3. Incident Management ensures that all Problems are classified at root cause
  4. Incident Management ensures a formal approach to customer support

Answer(s): B



If you were explaining the Service Desks responsibilities in the Incident Management process,
which of the following options would you include?

  1. Tracking, monitoring and chasing Incident progress
  2. Continually updating management on the volume of Incidents
  3. Resolving all customer/user Problems within the SLA times
  4. Providing feedback on how well 2nd and 3rd level support are progressing outstanding Incidents

Answer(s): A



Page 21 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
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Aindrila commented on July 25, 2023
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