Free SD0-302 Exam Braindumps (page: 27)

Page 27 of 59

Which of these options is part of the Service Desks responsibility in the Release and Deployment Management process?

  1. It works with development teams to ensure services are supported at and beyond launch
  2. It supports development teams in aligning new applications with business needs
  3. It manages the rollout of key application releases
  4. It works with users to ensure they are satisfied with new applications

Answer(s): A



Which of these options is a key management/operational metric for Release and Deployment Management?

  1. Number of user errors
  2. Number of authorised Changes
  3. Number of back-outs required
  4. Number of implemented Changes

Answer(s): C



Which process is responsible for tracking and reporting the value and ownership of financial assets?

  1. Financial Management for IT Services
  2. IT Service Continuity Management
  3. Information Technology Procurement
  4. Service Asset and Configuration Management

Answer(s): D



What is the Service Desks involvement with the Service Asset and Configuration Management process?

  1. The SACM is the central control mechanism for Problem Management
  2. The SACM is used to support accurate Incident diagnosis
  3. The SACM can be used to help resolve Incidents quickly
  4. The Service Desk creates SACM records to assist in Problem resolution

Answer(s): B



Page 27 of 59



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