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Free SD0-302 Exam Braindumps (page: 25)

Page 25 of 59
PDF with 232 Questions

Which of these options would be considered a Problem Management KPI?

  1. Service Desk SLAs being met
  2. Number of escalations
  3. Increased Incident resolution
  4. Reduced numbers of Incidents

Answer(s): D



Which of these options describes a management/operational metric for Problem Management?

  1. The number of RFCs submitted resulting from Problems
  2. The number of urgent/emergency RFCs implemented
  3. The number of successful and failed Changes
  4. The top ten Incident categories

Answer(s): A



Which of these options is a recognised responsibility of the Change Management process?

  1. To ensure that technical aspects of a Change are addressed
  2. To remove risks of failure from approved Changes
  3. To create a database of quick fixes for common Changes
  4. To control Changes to the IT Infrastructure

Answer(s): D



Which option best describes the Service Desks part in the Change Management process?

  1. To escalate Incidents that may be caused by Problems
  2. To escalate Changes that may be caused by Problems
  3. To escalate Changes that may be caused by Incidents
  4. To escalate Incidents that may be caused by Changes

Answer(s): D



Page 25 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
Hi Can you upload the C_HRHFC_2305 exam dumps ? Thanks
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Aindrila commented on July 25, 2023
Can you please share the dumps
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