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Free CIS-ITSM Exam Braindumps (page: 19)

Page 18 of 48
PDF with 205 Questions

What optional Incident table is extended from the Task table?

  1. Child Incident [incident_child]
  2. Major Incident [major_incident]
  3. Incident Task [incident task]
  4. Parent Incident [incident_parent]

Answer(s): C



Category and Subcategory values can be set manually on the Incident form. What are disadvantages of this approach? (Choose two.)

  1. Too many options may confuse users and increase mis-categorization
  2. Choices have no additional metadata to drive process
  3. It is difficult to implement
  4. It is not part of the baseline instance

Answer(s): A,B



When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

  1. If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field
  2. If selected CI has a Support group, write that group to the Assignment group field
  3. If selected CI has an Owner group, write that group to the Assignment group field
  4. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field

Answer(s): B,D



On an incident record, where are the fields that appear on the caller lookup select box defined?

  1. The Caller lookup field on the [user] table
  2. The ref_ac_column attribute from the dictionary entry
  3. The ref_contributions attribute on the caller lookup form
  4. The form design of the caller lookup form

Answer(s): C






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