What module do you use to change the setting for the time between incident Resolution and Closure?

Answer(s): D

By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Answer(s): B

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Email Templates are like forms that can be sent to the caller for completion; Quick Messages are primarily used by the Chat Bot
Email Template is defined and automatically applied when the email form launches; Quick Messages are defined and then can be manually applied by the user
Email Templates are included with ITSM; Quick Messages are new with Machine Learning
Email templates are defined by users with admin role; Quick Messages are defined by users with quick_message_admin role

Answer(s): B

Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date
Update the incident_close UI action script
From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes
Modify the Incident Lifecycle flow to expire after 7 days

Answer(s): A,D

Free CIS-ITSM Exam Braindumps (page: 17)