Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
Answer(s): C
Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support You have confirmed that:The Network Support group record has the Group types: Incident and ChangeThe Network CAB group record has the Group type: ChangeWhat could you do on the incident form, for the Assignment Group field, to resolve this issue?
Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?
Answer(s): E
Which capability provides visibility to data joined between multiple tables?
Answer(s): A
What tools are available to the assignee to help resolve an Incident? (Choose two.)
Answer(s): A,B
Post your Comments and Discuss ServiceNow CIS-ITSM exam dumps with other Community members:
Kavita Commented on December 10, 2024 Bought the full version and passed this exam. Anonymous
Mike Commented on November 28, 2024 Is this dumb still valid? I have the exams in 2 weeks. Thanks a lot! SWITZERLAND
Anonymous Commented on February 12, 2024 Q4- The answer would be - C (When the state changes to review) INDIA
Swetha Commented on February 07, 2024 @Rajesh : Is only Q25,26,27 ans are wrong. Or do we still have any wrong answers? Please can give the correct ans for all those questions. UNITED ARAB EMIRATES
Zuned Commented on October 22, 2023 Till 104 questions are free, lets see how it helps me in my exam today. UNITED STATES
Zuned Commented on October 22, 2023 till 104 questions are free, lets see how it helps me in my exam today. UNITED STATES
SB Commented on October 15, 2023 Need to refer the questions and have to give the exam INDIA
SB Commented on October 15, 2023 need to refer the questions and have to give the exam INDIA
Sherry Commented on July 04, 2023 This is very useful and I pass my ITSM exam. Thank you very much Anonymous
Ankit Commented on June 13, 2022 Many of the exam practice questions are in this prep course.. enough to pass the exam. INDIA
Denis Commented on April 26, 2022 The puchase process and download is very streamlined. I will have to study and write the exam to see if the questions are any good. TURKEY
Eugene Commented on April 05, 2022 I passed my exam last night. These questions are very helpful and straight from the real exam. UNITED STATES