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Free CIS-ITSM Exam Braindumps (page: 5)

Page 4 of 48
PDF with 205 Questions

Which Agent workspace feature gives agents automatic search results that show possible solutions for records they open?

  1. Chat Bot
  2. Related Search Results
  3. Knowledge Bases
  4. Intelligent Agent
  5. Agent Assist

Answer(s): E



Which capability provides visibility to data joined between multiple tables?

  1. Database Views
  2. Metric Tables
  3. Published Reports
  4. Custom Tables
  5. Breakdown Sources

Answer(s): A



What tools are available to the assignee to help resolve an Incident? (Choose two.)

  1. Knowledge Articles
  2. Workarounds
  3. CI Class Manager
  4. Incident Overview Dashboard
  5. Enterprise CMDB Dashboard

Answer(s): A,B



When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

  1. New incident created from the message
  2. New interaction is created from the message
  3. Email is rejected and auto-reply sent to sender
  4. New case is created from the message

Answer(s): A






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