ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 14 )

Updated On: 1-Feb-2026

Table Access Control rules are processed in the following order:

  1. any table name (wildcard), parent table name, table name
  2. table name, parent table name, any table name (wildcard)
  3. parent table name, table name, any table name (wildcard)
  4. any table name (wildcard), table name, parent table name

Answer(s): B



Which of the following is true of Service Catalog Items in relation to the Service Catalog?

  1. They run behind the scenes.
  2. They are the building blocks.
  3. They are optional.
  4. They provide options.

Answer(s): B



Buttons, form links, and context menu items are all examples of what type of functionality?

  1. Business Rule
  2. UI Action
  3. Client Script
  4. UI Policy

Answer(s): B



From the User menu, which actions can a user select? (Choose three.)

  1. Send Notifications
  2. Log Out ServiceNow
  3. Elevate Roles
  4. Impersonate Users
  5. Order from Service Catalog
  6. Approve Records

Answer(s): B,C,D



What is generated from the Service Catalog once a user places an order for an item or service?

  1. A change request
  2. An Order Guide
  3. A request
  4. An SLA

Answer(s): C



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