ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 15 )

Updated On: 1-Feb-2026

Which term refers to application menus and modules which you may want to access quickly and often?

  1. Breadcrumb
  2. Favorite
  3. Tag
  4. Bookmark

Answer(s): B



What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?

  1. RITM (Number)>REQ (Number)>PROCUREMENT (Number)
  2. REQ (Number)>RITM (Number)>PROCUREMENT (Number)
  3. REQ (Number)>RITM (Number)>TASK (Number)
  4. FULFILLMENT (Number)>RITM (Number)>TASK (Number)

Answer(s): C



Knowledge Base Search results can be sorted by which of the following? (Choose three.)

  1. Most recent update
  2. Popularity
  3. Relevancy
  4. Manager assignment
  5. Number of views

Answer(s): A,C,E



Reports can be created from which different places in the platform? (Choose two.)

  1. List column heading
  2. Metrics module
  3. Statistics module
  4. View / Run module

Answer(s): A,D



The display sequence is controlled in a Service Catalog Item using which of the following?

  1. The Default Value field in the Catalog Item form
  2. The Sequence field in the Catalog Item form
  3. The Order field in the Variable form
  4. The Choice field in the Variable form

Answer(s): C



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