Palo Alto Networks

ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 2 )

Updated On: 1-Feb-2026

Pass your ServiceNow Certified System Administrator exam with these updated practice questions and community-verified answers.

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Download PDF version with 517 Questions

QUESTION: 1 Exam Topic: 1, Exam Pool A

A Service Catalog may include which of the following components?

Order Guides, Exchange Rates, Calendars
Order Guides, Catalog Items, and Interceptors
Catalog Items, Asset Contracts, Task Surveys
Record Producers, Order Guides, and Catalog Items

Answer(s): D

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QUESTION: 72 Exam Topic: 1, Exam Pool A

A role is recorded in which table?

Role[sys_user]
Role[sys_user_profile]
Role[sys_user_record]
Role[sys_user_role]

Answer(s): A

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QUESTION: 71 Exam Topic: 1, Exam Pool A

What are the 6 methods available for user authentication?

Local Database: The user name and password in their user record in the instance database.
Multifactor: The user name and password in the database and passcode sent to the user's mobile device that has Google Authenticator installed
LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a matching user account in the database.
SAML 2.0: The user name and password configured in a SAML identity provider account, which has a matching user account in the database.
OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account in the database.
Digest Token: An encrypted digest of the user name and password in the user record.

Answer(s): A,B,C,D,E,F

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QUESTION: 70 Exam Topic: 1, Exam Pool A

A group is stored in which table?

Group[user group]
Group[sys_user]
Group[sys_user_group]
Group[sys_user_group_profile]

Answer(s): C

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QUESTION: 69 Exam Topic: 1, Exam Pool A

A User is stored in which table?

User [sys_user]
User [ sys_user_group]
User [ syst_user_profile]
User [user_profile]

Answer(s): A

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Spiderman Commented on January 31, 2026
Q162: Answer D
Anonymous

Spiderman Commented on January 31, 2026
Q 157: Option D is the correct Answer
Anonymous

Spiderman Commented on January 17, 2026
Q 105: Option D Any table
INDIA

Spider Commented on January 17, 2026
Q 82: ABCD is the right answer.
INDIA

SL Commented on November 02, 2025
145 option D Verify Update Set is Complete, Retrieve, Preview, Commit
UNITED STATES

BD Commented on October 09, 2025
Q 143: The Answer is A, not D
Anonymous

BD Commented on October 09, 2025
Q 140: Answer should be B
Anonymous

DD Commented on September 25, 2025
What would be answer for this question Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements? Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities. Create one Catalog Item for Event Room Set Up; then use ACLs to co
CANADA

Amro H Commented on September 12, 2025
for QUESTION 21 the answer is C "If a row level rule and a field level rule exist, both rules must be true before an operation is allowed"
Anonymous

Neha M. Commented on August 11, 2025
For Question 111, correct answer is Personalize_list but since it is not available, our best option would be B (Personal_list) since it seems closest among other options.
UNITED STATES

Neha M. Commented on August 11, 2025
For Question 85, correct Answer is C. Reporting an error, because even a user did not flag but still share feedback via comments.
UNITED STATES

Neha M. Commented on August 11, 2025
Question 82, Option D is completely incorrect. The four knowledge workflows available in the ServiceNow base instance are Knowledge are Approval Publish, Approval Retire, Instant Publish, and Instant Retire.
UNITED STATES

Sum Commented on August 09, 2025
52 answer is B,C
UNITED KINGDOM

Neha M. Commented on August 08, 2025
For Question 203, A is the correct answer
UNITED STATES

Neha M. Commented on August 08, 2025
For Question 218, Correct answer is A. Notifications can be triggered by events, and is used to inform users about activities or updates in ServiceNow
UNITED STATES

Neha M. Commented on August 07, 2025
For Question 213, correct Answer is D
UNITED STATES

Ketaki G Commented on August 07, 2025
Question 119, correct answer is B
UNITED STATES

Neha M. Commented on August 05, 2025
For Question 117, correct answer should be A, C, D
UNITED STATES

luz Commented on August 05, 2025
For question 113, the correct answer is B not C.
Anonymous

Sum Commented on August 02, 2025
183 question answer is A
UNITED KINGDOM

Cool Flamez Commented on July 24, 2025
Very useful questions and answers for ther ServiceNow Certified System Administrator Examination
Anonymous

Nona Commented on July 24, 2025
Very helpful , really appreciate your time and effort offering them for free
UNITED STATES

venu Commented on July 23, 2025
very helpful
UNITED STATES

Preethi Commented on July 22, 2025
these questions are very useful for the preparation
INDIA

Preethi Commented on July 22, 2025
These are very helpful
INDIA

Sum Commented on July 20, 2025
150 Question answer is C
UNITED KINGDOM

SonaliR Commented on July 10, 2025
Answer for 137 should be B.
Anonymous

prashant Commented on July 03, 2025
Question number 21 correct answer is option C. Please make it correct.
AUSTRALIA

Kumar Commented on June 10, 2025
Very helpfull
Anonymous

Yemi Commented on June 07, 2025
There are a few errors but overall it appears to be accurate
EUROPEAN UNION

Yemi Commented on June 07, 2025
In what order should filter elements be specified? A
EUROPEAN UNION

Yemi Commented on June 07, 2025
Q.82. What are the four knowledge workflows available in the ServiceNow base instance? Answer is All Can anyone review and provide answer
EUROPEAN UNION

Yemi Commented on June 07, 2025
So far so good
EUROPEAN UNION

Hary Commented on June 03, 2025
What are the three permission requirements that must evaluate to true for an access control rule to apply? A, C, D
UNITED STATES

Hary Commented on June 03, 2025
What is the difference between a Ul Policy and Data Policy? Ans. B
UNITED STATES

Hary Commented on June 02, 2025
85.What is the purpose of flagging an article in a knowledge base? Main Report errors
UNITED STATES

Hary Commented on June 02, 2025
Q.82. What are the four knowledge workflows available in the ServiceNow base instance? Answer is All Can anyone review and provide answer
UNITED STATES

Shweta Commented on May 29, 2025
Que. 72 A role is recorded in which table? correct answer is Role[sys_user_role]
Anonymous

Madhavi Commented on May 25, 2025
Question number 21 correct answer is option C. Please make it correct.
UNITED ARAB EMIRATES

avd Commented on May 24, 2025
quesiton 110 answer: search
UNITED STATES

Nagaraj Vaidyaraju Commented on April 03, 2025
Responding to Mr Harsh's question below - @Harsh, I did successfully clear the CSA exam over the weekend. These question practice questions were helpful for a revision / practice. However, please be informed that these questions alone WILL NEVER SUFFICE and THERE ARE A LOT OF ERRORS in the answers provided as well ( Not sure who has uploaded these!? ) PLEASE GO THROUGH THE COMPLETE COURSE CONTENT ON THE NOW LEARNING PLATFORM and DO ALL THE EXERCISES IN THE PERSONAL DEVELOPER INSTANCE provided by Service Now. After that these questions will help for getting yourself attenuated to the type of questions and the various options that come in normally, which you have to chose from. Hope this information helped!
Anonymous

Nagaraj Vaidyaraju Commented on March 26, 2025
Answer to Q)199 is (c) End Impersonation. Option (d) is only when 'Elevate Role' option is exercised by the administrator
Anonymous

Nagaraj Vaidyaraju Commented on March 26, 2025
Answer to Q162, is (D). It is clearly mentioned even in the link furnished below in the reference section. PLEASE CORRECT THE ERRORS in the Exam prep. Many WRONG ANSWERS FOUND!!!
Anonymous

Nagaraj Vaidyaraju Commented on March 25, 2025
The answer to Question # 72 A role is recorded in which table? is actually option 'D' Role [sys_user_role]
Anonymous

Chub Commented on March 13, 2025
Q116 right answer should be Changes made to tables, forms, views, and fields schedules are not captured.
Anonymous

Navya Commented on March 11, 2025
Good practice
UNITED STATES

Priti Commented on December 29, 2024
It was very helpful for me, I did only free question (around 219 questions) . I passed my exam today, and although not all the questions were from there, but many of them were.
EUROPEAN UNION

Archana Commented on December 05, 2024
Good ones to start preparation
UNITED STATES

Anonymous Commented on December 02, 2024
I don't see a PayPal option to buy the course
Anonymous

anonymous Commented on December 02, 2024
Great overview of the system
Anonymous