ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 4 )

Updated On: 1-Feb-2026

What are the main UI component(s) of the ServiceNow Platform?

  1. Banner Navigator
  2. Banner Frame
  3. Application Frame
  4. Application Navigator
  5. Content Menu
  6. Content Frame

Answer(s): B,D,F



ServiceNow is a single-instance, multiple tenant architecture?

  1. True
  2. False

Answer(s): B



Which one of these applications is available to all users?

  1. Change
  2. Incident
  3. Facilities
  4. Self-Service

Answer(s): D



Access Control rules may be defined with which of the following permission requirements? (Choose three.)

  1. Roles
  2. Conditional Expressions
  3. Assignment Rules
  4. Scripts
  5. User Criteria
  6. Groups

Answer(s): A,B,D



Which are valid Service Now User Authentication Methods? (Choose three.)

  1. XML feed
  2. Local database
  3. LDAP
  4. SSO
  5. FTP authentication

Answer(s): B,C,D



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