ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 5 )

Updated On: 1-Feb-2026

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  1. report
  2. workflow
  3. event
  4. task

Answer(s): D



Which one of the following statements describes the purpose of a Service Catalog workflow?

  1. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
  2. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
  3. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
  4. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications

Answer(s): C



What is the purpose of a Related List?

  1. To create a one-to-many relationship
  2. To dot-walk to a core table
  3. To present related fields
  4. To present related records

Answer(s): D



What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  1. Answer Agent
  2. live Feed
  3. Virtual Agent
  4. Connect Chat

Answer(s): C



A knowledge article must be which of the following states to display to a user?

  1. Published
  2. Drafted
  3. Retired
  4. Reviewed

Answer(s): A



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