ServiceNow CSA Exam
ServiceNow Certified System Administrator (Page 6 )

Updated On: 1-Feb-2026

Where can Admins check which release is running on an ServiceNow instance?

  1. Memory Stats module
  2. Stats module
  3. System.upgraded table
  4. Transactions log

Answer(s): B



Which of the following statements is true when a new table is created by extending another table?

  1. The new table archives the parent table and assumed its roles in the database
  2. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
  3. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
  4. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table

Answer(s): C



What are the 5 provided Roles by ServiceNow?

  1. System Administrator: The admin role provides access to all platform features, applications, functions and data.
  2. Specialized Administrator: Specialized administrator roles manage specific functions or applications, such as Assignment Rules, Knowledge base, reports, or web services
  3. Fulfiller: Users with the ITIL role may fulfill ITIL activities associated with the ITIL workflow, including Incident and Change management.
  4. Approver: Users with the Approver user role can perform all requester actions and may view or modify approval records directed to the approver
  5. Requester: Also known as Employee Self Service (ESS) users, these users have no roles but can submit and manage their own requests, access public pages, etc.

Answer(s): A,B,C,D,E



The baseline Service Catalog homepage contains links to which of the following components?

  1. Record Producers, Order Guides, and Catalog Items
  2. Order Guides, Item Variables, and Workflows
  3. Order Guides, Catalog Items, and Workflows
  4. Record Producers, Order Guides, and Item Variables

Answer(s): A



What are the two aspects to LDAP Integration?

  1. Data Population
  2. Data formatting
  3. Authorization
  4. Authentication

Answer(s): A,D



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