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Project Management Professional Questions 456–460 (page: 93)

Updated On: 10-Feb-2026

During the closing process, the project manager learns that one deliverable is not meeting customer expectations.
How should the project manager proceed?

  1. Ask the customer to issue a change request with the information to analyze and provide a solution
  2. Review the deliverable requirements, check the customer approval criteria, and proceed accordingly
  3. Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties
  4. Contact the project sponsor and ask for help in negotiating the closing of the project with the customer

Answer(s): C



A product company is transforming the way it develops and releases products in the market. Executives believe that this is a high-risk initiative, and this initiative must be successful.
What should the project manager do in this scenario?

  1. Develop a business case with assumptions for the new model
  2. Develop a communications management plan to inform the employees about the new business model
  3. Adopt an iterative rollout approach that delivers the highest business value earlier
  4. Develop a detailed sprint plan with clear deliverables

Answer(s): C



Two weeks after the approval of the project management plan for a global project, the project manager noticed that it was approved based on a different level of understanding by international stakeholders and is not what the project manager presented for approval.
What should the project manager have done to prevent this from happening?

  1. Sent the meeting minutes to the stakeholders after the kick-off meeting
  2. Reviewed all the approvals immediately after the kick-off meeting was over
  3. Ran separate kick-off meetings for each culture and time zone
  4. Validated each stakeholder's understanding during the kick-off meeting

Answer(s): D



The rollout of a new finance system is in the execution phase. A number of issues have surfaced in the last month that are slowing the project down. A new project sponsor has recently started with the company but has not had time to meet the project manager. The project is at the point where the issues are significantly impacting delivery of the project.
How should the project manager alert the new project sponsor about these concerns?

  1. Send an email invitation to the project sponsor to attend all of the project team's weekly meetings, and hope the sponsor will find time to attend
  2. Send an email to the project sponsor summarizing the project status and key concerns, and request an immediate face-to-face meeting to discuss them
  3. Continue emailing updated project status reports highlighting the key risks and issues, and wait for the project sponsor to request a meeting
  4. Complete a risk analysis outlining the delays and impacts, and email a copy of the risk register, urging the project sponsor to respond

Answer(s): B



A project manager is acting as a scrum master in a hybrid project and is dealing with a conflict between team members.
What strategy should be used to handle this conflict?

  1. Sort conflicts into two groups: positive and negative
  2. Place conflicts into categories: structural and interpersonal
  3. Place conflicts on a shared conflict list and ensure it is visible
  4. Review conflicts during daily Scrum so they are handled in a timely manner

Answer(s): B



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