QUESTION: 145

Universal Containers (UC) wants to make it easier for sales reps to log their customer interactions, such as emails and events, directly from their email and calendar applications. UC wants to report on these activities in Salesforce.

What are two capabilities of Outlook and Gmail integration tools? (Choose two.)

Sync recurring events created in the Salesforce mobile app with Microsoft or Google Calendar.
Associate emails with records in Salesforce from Outlook or Gmail.
Report on contact data as it exists in Outlook or Gmail.
Sync non-recurring events between Microsoft or Google Calendar and Salesforce.

Answer(s): A,B

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QUESTION: 146

Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. CK leadership wants to identify users who have yet to use the new application.

Which method should the consultant recommend to determine these users?

Run a Mobile Login report.
Log a case with Salesforce Support.
Run a report on Users Never Logged In.
Use the Lightning Usage app.

Answer(s): C

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QUESTION: 147

Up to this point, two sales reps have had separate Accounts and Opportunities. Sales rep A wants to include sales rep B in a few Opportunities on one Account.

What are two outcomes when Account Teams are enabled and used for this Account? (Choose two.)