QUESTION: 181

Sales reps at Cloud Kicks (CK) often receive important customer emails they want to record as activities related to contacts in Salesforce. CK has Office 365, as well as a policy that prevents users from installing anything directly on their computers.

Which solution should a consultant recommend to meet this requirement?

Lightning Console for Sales
Salesforce for Outlook
Salesforce Console for Sales
Einstein Activity Capture

Answer(s): D

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QUESTION: 182

The Cloud Kicks (CK) IT team wants to enable Person Accounts in its Salesforce org.
Which three prerequisites must be met before the consultant can enable Person Accounts? (Choose three.)

At least one Record Type should be created for Accounts.
The organization-wide default for both Accounts and Contacts should be set to Public Read/Write.
The organization-wide default sharing is set so either Contact is Controlled by Parent or both Account and Contact are Private.
User Profiles with Read access to Accounts must also have Read access to Contacts.
The CK customer portal must be disabled to allow Person Account self-registration in the future.

Answer(s): A,C,D

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QUESTION: 183

Cloud Kicks is launching an outbound sales campaign to identify potential prospects for its new product. The marketing team has sourced a list of leads for each territory. Cloud Kicks wants to use Salesforce for these tasks:

1. Call center agents call the leads on the list.
2. Agents capture notes from the conversation.
3. Salesforce will automatically present the next lead in the list.
4. Agents should leave a voicemail if the customer is unavailable.
5. Agents call the customers back who were unavailable.

Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.
Which Salesforce product should the consultant recommend?

Salesforce native CTI Connector
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce High Velocity Sales

Answer(s): D

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QUESTION: 184

Cloud Kicks (CK) maintains products and price books on an external platform due to the high frequency of pricing changes to products. CK has a B2B license. Sales managers want to monitor pipeline by sales rep and territory, report on team revenue to goal, and view order status in Salesforce.

What are two actions the consultant should take to meet the requirements? (Choose two.)

Import products and price books from the external platform.
Implement Opportunity Teams and Opportunity Splits.
Enable Optional Price Books for Orders.
Use opportunities and enable Forecasts.

Answer(s): B,C

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QUESTION: 181

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QUESTION: 184