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Free CIS-ITSM Exam Braindumps (page: 15)

Page 14 of 48
PDF with 205 Questions

Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)

  1. Display the stages to the requester
  2. Create any number of stages
  3. Import a copy of a pre-defined stage set
  4. Define the stage set in a subflow

Answer(s): A,D



When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

  1. Editors
  2. Item Admins
  3. Item Owners
  4. Authors

Answer(s): A



When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

  1. Align categories with CMDB classes where possible
  2. Keep the number of top-level categories to 8-10
  3. Remember that items can only be assigned to one category
  4. Do not go to deep with subcategories: go only 1-2 levels deep

Answer(s): B,D



In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office.
What can you suggest to alleviate this concern? (Choose two.)

  1. The approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office
  2. The approver can set their approval notifications to forward to their personal email address
  3. The approval can be defined as a group approval, where any member of the group can approve
  4. The approver can set their approval notifications to auto-reply with “approved” in the subject line

Answer(s): A,C






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