QUESTION: 29

Problem and Problem Task records, move automatically from New to Assess states, when which fields are filled? (Choose two.)

Short Descriptor
State
Assigned to
Configuration Item

Answer(s): A,D

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QUESTION: 30

On a Change Approval Definition record, what does the ‘wait for’ condition define?

Whether the change approval is sent to an individual user or a group
The state the change must be in before the approval notifications can be sent
The number or percentage of users from the approval group that must approve the change
The fields that must be populated before the approval can be requested

Answer(s): C

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QUESTION: 31

In what table are Change records stored?

Change [change_task]
Change Request [rfc]
Change Request [change_request]
Change [change]
Change [task_change]

Answer(s): C

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Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?

Update the Risk Property for Insufficient lead time
Update the Risk Assessment Matrix for Insufficient lead time
Update the Calculate Risk UI Action
Update the Risk Matrix for insufficient lead time
Update the Risk Condition for Insufficient lead time

Answer(s): B

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Free ServiceNow® CIS-ITSM Exam Questions (page: 15)

QUESTION: 29

QUESTION: 30

QUESTION: 31

QUESTION: 32

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