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Free CIS-ITSM Exam Braindumps (page: 16)

Page 15 of 48
PDF with 205 Questions

Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?

  1. Catalog Wizard
  2. Catalog Designer
  3. Catalog Item Builder
  4. Catalog Builder

Answer(s): D



Request fulfillment relies on three record types, Requests, Requested Items, and Catalog Tasks. The lifecycle status of these records is reflected in a combination of state and stage fields. Which status field is set by the flow?

  1. Stage on Requested item
  2. Status on Request
  3. State on Catalog Task
  4. State on Requested Item

Answer(s): A



Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

  1. Service Catalog and Request Mgmt - Workshop Preparation Guide
  2. Service Catalog and Request Mgmt - Process Guide
  3. IT Service Management - Typical Challenges and Remediation
  4. ITSM - Business Outcomes and Corresponding KPIs

Answer(s): A,B



Which role would give you access to the CI Class Manager?

  1. ecmdb_admin
  2. ecmdb
  3. class_manager
  4. sn_class_manager

Answer(s): A






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